Privacy Policy

Data Controller

The Data Controller is Io e Paco Taxi Pet, represented by Riccardo Deriu, with registered office at Via Gennargentu 11, zip code 07026, Olbia.

• VAT Number: 10235540969

• PEC: riccardo.deriu@pec.it

For any questions or requests regarding the processing of personal data, you can contact the Data Controller at the following details:

• Email: ioepacotaxipet@gmail.com

• Phone: +39 3392072421

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Types of Collected Data

The personal data collected through this site includes:

• Data voluntarily provided by the user: Name, surname, email address, phone number, and other information sent via the contact forms available on the site.

• Browsing data: IP address, browser type, session data, and other technical details collected automatically.

• Cookies: Detailed information on their use is available in the Cookie Policy.

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Purpose of Processing and Legal Basis

Personal data is processed for the following purposes:

1. Provision of requested services (booking of animal transportation services, dog training, and pet sitting).

   • Legal basis: Execution of a contract or pre-contractual measures.

2. Communication with users to respond to inquiries sent via contact forms.

   • Legal basis: Consent of the data subject.

3. Compliance with legal obligations (accounting and tax regulations).

   • Legal basis: Legal obligation.

4. Security and maintenance of the website.

   • Legal basis: Legitimate interest of the Data Controller.

5. Management of registrations or bookings.

   • The data provided by the user, including name, surname, email, phone number, and other necessary details, are collected to enable the registration or booking of the services offered on the site.

   • Legal basis: Execution of a contract or pre-contractual measures requested by the user to access a specific service offered.

6. Management of payments for the offered services.

   • The data provided by the user (including payment details) are processed exclusively to manage payments through secure service providers.

   • The site does not directly store credit card details.

   • Legal basis: Execution of a contract or pre-contractual obligations.

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Processing Methods

The customer's personal data is processed using IT and telematic tools, adopting security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of data.

Communication tools (WhatsApp, chatbots) are used to provide quick support to users. Conversations may include personal information, which is processed in accordance with this Privacy Policy.

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Security Measures

The Data Controller adopts appropriate technical and organizational measures to ensure the security of personal data, including:

• Use of encrypted connections (HTTPS).

• Restricted data access to authorized personnel only.

• Regular backups to prevent data loss, if necessary.

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Data Retention Period

Personal data will be retained for the time necessary to achieve the purposes mentioned above:

• Data for contractual purposes: Retained for the duration of the contractual relationship and for an additional period in compliance with legal obligations.

• Data for communication purposes: Retained until consent is withdrawn.

• Technical data (cookies): Specified in the Cookie Policy.

• Billing data: Retained for 10 years, in compliance with Italian tax regulations.

• Booking-related data: Retained for up to 24 months.

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Complaint Management

In case of a violation of their rights, the user has the right to file a complaint with the competent supervisory authority, which in Italy is the Garante per la Protezione dei Dati Personali (www.garanteprivacy.it).

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Data Subject Rights

The user has the right to:

• Access, rectify, or delete their personal data.

• Request limitation of processing or object to it.

• Exercise the right to data portability: The user has the right to receive their personal data, provided to the Data Controller, in a structured, commonly used, and machine-readable format (CSV, JSON). Additionally, they may request that this data be transferred directly to another Data Controller, if technically feasible.

• Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal: The user can withdraw their consent at any time by sending a request to the Data Controller via email at ioepacotaxipet@gmail.com.

• Object to data processing for direct marketing purposes.

• Withdraw consent or object to receiving promotional communications at any time by contacting the Data Controller.

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External Service Providers

The processing of data may involve trusted third parties, such as:

• Hosting providers (WIX).

• Mailing platforms.

• Analytics services (Google Analytics).

These third parties act as Data Processors and ensure the protection of data in compliance with current regulations.

To exercise their rights, the user may contact the Data Controller at the provided contact details.

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Data Transfer Outside the EU

Data will not be transferred to countries outside the European Economic Area, unless specifically indicated otherwise.

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Process in Case of Data Breach

In case of a personal data breach (Data Breach), the Data Controller commits to:

• Notify the competent supervisory authority within 72 hours of becoming aware of the violation, as required by Article 33 of the GDPR.

• Inform the affected individuals, if the breach poses a high risk to their rights and freedoms.

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Privacy Policy Changes

Any modifications to this Privacy Policy will be communicated through updates published on this page.

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Cookie Policy

What are Cookies?

Cookies are small text files that websites send to the user's device while browsing to enhance the user experience, store preferences, or collect information for statistical analysis.

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Types of Cookies Used

This site uses the following categories of cookies:

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Technical Cookies

Necessary for the proper functioning of the site and to enable the provision of services requested by the user.

• Examples: User session management, navigation preferences.

• Duration: Session cookies or persistent cookies.

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Profiling Cookies

Used to display personalized content and advertisements based on browsing preferences.

Cookies for Remarketing Purposes

Used to display personalized advertisements to users who have already visited the site. For example, the site may use tools such as Google Ads.

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Managing Cookies

The user can manage or delete cookies directly from their browser settings.

Below are links to guides for major browsers:

• Google Chrome

• Mozilla Firefox

• Safari

• Microsoft Edge

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Third-Party Cookies

For information on third-party cookies (Google, Instagram), please refer to their respective privacy policies.

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Links to Third-Party Platforms

The site may contain links to external platforms (social media).

Users are advised to review the Privacy Policies of these platforms, as the Data Controller is not responsible for the processing methods adopted by external platforms.

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Acceptance of Cookies

The user accepts the use of cookies by clicking on the informational banner or continuing to browse the site.

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Changes to the Cookie Policy

Any changes to this Cookie Policy will be communicated through updates published on this page.